Why can't I receive or find new emails?

PC_Mail：

1. If you use POP to receive emails, each email can only be downloaded via POP once, and the same email cannot be downloaded via POP in multiple places or a second time. If you need to receive the same email from multiple places, it is recommended that you change your account to the IMAP protocol type.

2. If it is a Coremail or NetEase mailbox account, please check the receiving settings in "Settings - Mailbox Settings - Receiving Settings" to ensure that emails are within the reception scope.

3. Please confirm whether a filter has been used to filter relevant emails, causing the emails to be stored in other folders / the emails have been marked as read.

4. If it is not due to the above reasons, please send the two files "Client Installation Directory/netlog.txt" and "Client Installation Directory/account/Email Account/uidl" as attachments to lunkrteam@coremail.cn so that we can investigate the cause.

Mobile:

1. Check whether the network connection is normal.

2. Whether email push is configured (please contact your company's administrator to confirm).

3. Whether the desktop mail client has corresponding restrictions.

4. If there are still problems with receiving emails, please report the issue via [Me] > [Settings] > [Problem Feedback], and we will process it in a timely manner.